This is a Coordinator and Scheduler training!
 
Ideal audience is new cooordinator new to home care
 
You can utilize this as part of a new hire training for new Coordinators or as a refresher in service. 
 
Want to hire someone without Coordination experience? It may be beneficial to have fresh face, and fresh heart of a brand new Coordinator!
 
Have a high turn over in your staffing department? Give your employees the tools they need to be successful at their jobs.
 
The training program covers:
 
introduction to Home Care
what makes up a home care agency and description of each department
authorizations/third party payers
marketing and outreach
staffing
hard to staff cases
over time
documentation
clock in and clock out procedures/ verifying duty sheets
on call procedures
deadlines, organizational skills, and planning
when and what to report to your clinical team (including handling complaints) and more.....